Refund Policy

This Refund Policy applies to all paid subscriptions purchased on Seatly (seatly.in) and forms part of our Terms & Conditions. Please read it carefully before subscribing to a paid plan.

1. Scope of this policy

This policy governs refunds for subscription fees paid for the Monthly and Annual plans. It does not apply to the Free Trial, which carries no charge and automatically locks new seats after 30 days if not upgraded. Nothing in this policy limits your statutory rights under applicable Indian consumer protection law, where such rights cannot be excluded by agreement.

2. Free first month

The Monthly plan includes a free first month so you can try the full feature set with up to 300 seats before any payment is taken. We encourage you to use this period to confirm Seatly fits your library's needs before your saved payment method is charged at the end of the free month.

3. No refunds after billing

Once a payment for the Monthly or Annual plan has been successfully processed by Razorpay, it is final and non-refundable, except as set out in Section 5. This applies even if:

• You stop using the Service before the billing period ends
• You cancel your subscription partway through a billing cycle
• You downgrade to a lower plan, or your plan reverts to the trial-expired state
• You created fewer seats than your plan allows, or did not use the Service at all during the billing period
• You forgot to cancel before the free first month ended

4. Cancelling your subscription

You can cancel your subscription at any time from your account settings, or by emailing support@seatly.in or WhatsApp +91 92780 24499. Cancellation stops future billing from the next cycle onward — it does not refund the current, already-billed period. You will continue to have access to your paid plan's features until the end of the period you have already paid for, after which any seats beyond 100 will be disabled until you upgrade again; your data and existing students remain safe.

5. Failed, duplicate, or erroneous payments

If you are charged in error — for example, a duplicate transaction caused by a payment gateway glitch, or a charge that does not match the plan you selected — contact us at support@seatly.in within 7 days of the charge, along with your transaction reference/order ID. We will investigate the matter with Razorpay, and where a genuine billing error on the part of Seatly or Razorpay is confirmed, we will process a refund for the erroneous or duplicate amount only, typically within 7–10 business days of confirmation. This is the sole exception to the "no refunds" rule in this policy.

6. Plan upgrades and downgrades

If you upgrade your plan mid-cycle, the new plan's seat limit applies immediately; any additional cost charged at the time of upgrade is final and non-refundable. If you downgrade, the change applies from your next billing cycle onward, and no partial or pro-rated refund is issued for the unused portion of your current billing period.

7. GST on refunds

Where a refund is approved under Section 5, the refunded amount will reflect the same proportion of GST originally charged, and a corresponding credit note will be issued in accordance with applicable GST rules.

8. Contact us

For billing questions or to report a payment issue, email us at support@seatly.in or WhatsApp +91 92780 24499. We aim to acknowledge billing queries within 24 hours and resolve them within 7 business days.